Improving a customer chatbot with research & conversation design
A retirement plan chatbot kept answering "I didn't understand" to a simple rollover request. Intent analysis, retraining, and testing turned it into a guided path to getting the task done.
02
Improving Education with AI Tools
Teachers spend evenings and weekends creating, grading, and personalizing, and there is never enough time. An AI teaching assistant now generates standards-aligned content at every student's level and keeps parents in the loop.
03
Rethinking form design with Conversational AI
A long, jargon-heavy request form produced incomplete requests and delays on both sides. A guided, conversational intake now guides the user improving efficiency throughout the request process.
04
From clipboard to mobile: digitizing vehicle inspections
New-vehicle inspections lived on paper clipboards in filing cabinets. Native iOS and Android apps now make every inspection fast to complete and searchable by VIN.
05
Redesigning an associate project management tool
A custom project management tool had an outdated interface with poor usability and findability. After interviewing project managers, team members, and leadership, I redesigned it as a modern, Material-based web app that people described as nicer, easier to use, and more modern.
06
Trade Credit for pro customers
Pros buy big orders up front and then wait on their clients to pay. I helped a national retailer let them buy now and pay on terms, across every customer and associate touchpoint.
07
A maintenance tracker built for our household
Service records for our cars and house lived in glove boxes and drawers. I used Claude to design and build a simple, free web app that fits how we actually work.