Research and design that deliver measurable outcomes

What Former Partners Say

• Mike was asked for a simple page redesign, and he turned it into a compelling case for why UX principles are essential when building internal tools. That’s Mike in a nutshell: he goes beyond what’s asked and delivers what’s actually needed.
  
  Also, working with Mike was genuinely fun. He’s a natural connector who keeps the energy positive.

• I have hired Mike Gallers four separate times to lead digital experience. Yes, four. I have a gift for spotting talent having worked with him on and off for ten of the last twenty years.
  
  Mike is the rare leader who makes meetings fun. I know that sounds like a lie, so let me say it plainly: I have looked forward to calendar invites because Mike was on them. His sense of humor has gotten entire teams through scope changes, surprise deadlines, and the phrase “quick question for you” from executives. Nobody has ever needed a meeting recovery period after one of his.
  
  He is also dangerously creative. Give Mike a pile of technical constraints, a business that wants everything yesterday, and customers with sky-high expectations, and he will find a solution that satisfies all three. I once expected him to say “pick two.” He never has. It’s mildly infuriating, and it has made me look good every time.
  
  Mike is extremely collaborative. He builds consensus across stakeholders who, on paper, should never agree on anything. He does it by listening, explaining, listening again, and sincerely working to make sure everyone is heard. I’ve watched him get a room full of competing priorities to say “yes, let’s do that,” and I still don’t fully understand how. I suspect witchcraft. More likely it’s patience and good faith, which is somehow even more impressive.
  
  He loves exploring new and innovative ways to solve business problems. He will never settle for “that’s how we’ve always done it,” a sentence he treats with the same warmth most people reserve for a parking ticket. He’s also smart enough to know when the new shiny thing isn’t the right answer, which puts him ahead of most of the industry.
  
  Beneath the jokes, Mike has real integrity and a strong work ethic. He does what he says, owns his mistakes (rare, and few in number), and puts in the work without needing applause. People trust him because he has earned it, again and again. That’s why his coworkers become true partners rather than just names on an org chart.
  
  Finally, Mike is deeply empathetic to customer needs. He can evaluate a solution through the eyes of multiple personas, which is a polite way of saying he can think like a lot of different people. I’m told this is a professional skill and not a personality disorder.
  
  If you have the chance to hire Mike, do it. If you don’t, I’ll gladly hire him a fifth time. My calendar is already looking duller without him.
  
  With sincere (and only mildly sarcastic) endorsement,

• I love working with Mike for his great collaboration, passion for delivering the best experience, and practical approach when constraints inform design.

• Mike is a dedicated and principled designer who always keeps the big picture in mind. He’s a natural leader and helps other designers grow. He’s a wonderful design partner. If you get the chance to work with Mike, take it.

• Mike has been an invaluable part of our UX and Product community over the years, generously volunteering his time and energy to bring professionals together. He's a natural leader who takes initiative to make things happen, but is equally quick to jump in and support others wherever help is needed. He's an absolute joy to work with, bringing humor, warmth, and an infectious enthusiasm for the UX profession to everything he does.

• Mike excels at analyzing experiences to measure the drivers behind what works, why, and by how much. By grounding his work in solid business fundamentals, robust competitive research, and reliable metrics, he provides clear, actionable guidance when designing market focused solutions. His strategic and practical insights prove invaluable for guiding design and development, ensuring companies successfully deliver on customer needs both before and after launch.